Dear Jorge Cotovio, We sincerely apologize for any frustration caused by this delivery situation. After carefully reviewing your order , we can confirm: The shipment arrived in Portugal via DDP sea freight on April 23rd It was successfully transferred to DHL Portugal for final delivery Our records show the package was delivered and signed for on May 13th We completely understand your concern about not receiving the item. Could we kindly ask you to: ✓ Check with household members or reception if applicable ✓ Verify the delivery address you provided ✓ Contact your local DHL office directly at [local DHL contact： + 351 211 127 207] We value your business and want to ensure this is resolved satisfactorily.